Business has now become more global and collaborative, thanks to the fast growing industry of call center outsourcing, or the Business Process Outsourcing (BPO). Entrepreneurs and business owners can now utilize cost-effective strategies, flexibility, and more focus on achieving plans and building for the growth of the company.
Yet again, there are still some naysayers who posit some criticisms and negative views on call center outsourcing, putting some blame to Business Process Outsourcing for various issues plaguing the economy of big countries such as the US and parts of Europe.
Having said that, the best way to determine whether outsourcing customer service or virtual assistant services is the best way to go, or not, is to balance the cons and pros .
Cons of Call Center Outsourcing
Mediocre quality of service. Outsourcing could be a good way to minimize cost, but not always a good assurance that the service meets the demands of certain types of business. Hiring virtual call center agents may jeopardize the operations of your company, especially when you outsource employees who lack the required skill sets and experience to do the job right.
Unemployment rate rises. This is an unbalance result of offshore outsourcing. Although corporations and business owners enjoy lesser costs by hiring virtual assistant services or resorting to call center outsourcing, the downside also is that many skilled workers will found themselves without jobs, as the demand for their skills and experience in, for example, customer service will drop significantly.
Pros of Call Center Outsourcing
Cost-effective business strategy. Business Process Outsourcing is a manna from heaven to all business owners and entrepreneurs. With many highly qualified and trained customer representatives and virtual assistants from countries such as India and the Philippines, to name but a few, businessmen have now a great option to get the kind of service they want at a much lesser expense.
Optimum flexibility. This seems to be what every business owners want for their business: greater flexibility and productivity in their respective businesses. And call center outsourcing is all about that. You no longer have to worry about the everyday general administrative tasks. Competent people will take care of them.
There you have them: some of the big upsides and downsides of call center outsourcing. Based on your particular needs and business plans, outsourcing is just one only of solutions can help best for growing your business.
